ALMOST DONE, COMPLETE YOUR PROFILE
To finish the creation of your account, you need to complete your profile. Click on your name in the top right. Click on EDIT then confirm by clicking on the tick. Next, a credit card must be added. As a security measure and in order to avoid fraud, the credit card provided will be debited with 1USD, an amount which will be automatically reimbursed. The refund can take 24h to 48h before appearing in your bank statements. As the payment of the lots is not made on the site, this card will not be used to pay your invoices.
PROBLEMS LOGIN IN?
If you are not able to connect, make sure you have already created an account on the site. If so, click on Forgot Password? and enter your email address to receive the instructions (the address must be the same as the one you used to create your account).
Open the help email and click on the link then choose your new password. You can now log in.
EDIT YOUR PROFILE
You can change your profile information at any time. To do this, log in and click on your name on the top right
Once you are there, click on the EDIT button for the section you want to edit
When you are finished, confirm or cancel the changes by clicking on the tick or the cross.
PARTICIPATE IN AN AUCTION
In order to participate in a sale, you must first register for it. To do this, log in then click on the red REGISTER TO BID button on the home page or on the top of the catalog page of the sale.
*If you register for the first time, approval may take 1 to 2 business days.*
Once your registration has been approved, you will be assigned a Paddle number and you will receive a confirmation email.
In order to bid during the live auction, make sure you have a valid account, are logged in and are registered for the sale. Please check ahead as once the sale has started, we will be less available to help you.
. You can follow the sale through the home page with the button JOINT LIVE AUCTION or from a lot with the BID LIVE button.
Lots are presented one after the other. When you want to bid on the active lot, the current bid is displayed in the red frame.
You can bid by clicking on the grey button under the amount of the current bid
To do this, click once then confirm by clicking a second time or cancel by clicking on Cancel
Your bid is then submitted
If your bid is accepted and you are the highest bidder, the grey button to bid disappears and the message YOU ARE WINNING appears under the current bid.
If another participant has bet faster than you or a higher bid has been accepted, the grey button to bid will be available again and you will be able to bid.
Need more help? Connect with us!
Our experienced team is here for you!
Please do not hesitate to contact us.